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GENERAL TERMS (NZ)
1. By applying to join the FILA Rewards Loyalty Program, you
agree to be bound by these Member Terms and Conditions.
2. You waive any rights you have or may have against FILA
for or in connection with any damage sustained to computers resulting from one
or more Technical Issues.
3. FILA may amend the Member Terms and Conditions (including
by modifying the FILA Rewards Loyalty Program and changing the parameters of
the Reward tiers) at any time by notice in writing to You, which you agree may
be by the posting of that notice on www.fila.co.nz/rewards.
Any changes to the Member Terms and Conditions apply on and from the later of
the date of the notice effecting the change and any other date specified in
that notice.
4. FILA may transfer you to another loyalty program owned,
operated, managed, or administered by FILA, its related bodies corporate, or
associated entities (as those terms are defined in the Corporations Act 2001
(Cth)).
5. These Member Terms and Conditions should be read in
conjunction with any additional conditions associated with the Website Terms
and Conditions, Terms of Sale and Privacy Policy.
6. In these Member Terms and Conditions, a 'day' refers to a
24-hour period ending at 11.59 pm NZST.
7. Any failure or delay by FILA in exercising its rights
under these terms does not constitute a waiver of those rights. A waiver by
FILA operates as a waiver only if in writing and signed by an authorised
officer of FILA.
8. If any provision in these Member Terms and Conditions is
found to be invalid, illegal or unenforceable, it shall be read down to be
valid, lawful and enforceable, and otherwise severed to the extent of any
invalidity, illegality or unenforceability, without affecting the remaining
provisions of these Member Terms and Conditions.
MEMBERSHIP
1. Membership in the FILA Rewards Loyalty Program is open to
any natural person aged 18 years or older.
2. Membership commences on the Join Date. The Join Date is
the date on which the applicant signs up to the FILA Rewards Loyalty Program
in-store or online.
3. You acknowledge that communications about the FILA
Rewards Loyalty Program will generally be by email. You acknowledge further
that You will receive those communications only if Your email address is
correct and current and the FILA URL is quarantined as safe in Your email
settings.
4. If requested in writing, you must provide proof of
identification (in the form requested by FILA) to verify membership
authenticity and compliance with the Member Terms and Conditions. Failure to
provide proof of identification may result in suspension of Your membership in
the FILA Rewards Loyalty Program.
5. You are entitled to the Rewards associated with the
Reward Tier to which You are assigned. Upon signing up, you will be classed in
the Bronze Reward Tier, upon spending $500 or more in 12 months, you will go
into the Silver Reward Tier, and upon spending $1000 or more in 12 months, you
will go into the Gold Reward Tier. Failure to spend the same amount or more
within 12 months of moving up a tier, you will go down to the lower tier (for
example, Gold moves to Silver, Silver moves to Bronze).
6. You may only have one account (Primary Account) within
the FILA Rewards Loyalty Program. Purchases of goods recorded on any account
other than Your Primary Account are not Valid Purchases and You are not
entitled to Rewards for those purchases.
7. All Rewards have an expiry date listed with the Reward,
at which point they will no longer be available for redemption. FILA Reward
expiry is determined by the Rewards Tier You are classed in, Bronze Rewards
expire after 30 days, Silver Rewards expire after 60 days, and Gold Rewards
expire after 90 days.
8. Account and Rewards transfers to other individuals are
not permitted.
9. FILA retains the right to modify, refuse, or terminate a member’s
account in the FILA Rewards Loyalty Program if it suspects on reasonable
grounds misuse or creation of multiple accounts to obtain more Rewards.
10. You have the option to end Your membership at any time
by contacting FILA’s Customer Service team at 1800 000 339 or through email at
info@fila.co.nz.
EARNING FILA REWARDS
1. The value of each Valid Purchase of FILA branded goods
completed is added to Your Spend Balance if You identify yourself as a member
in-store by providing the email registered to your account, identifying
yourself (including by presenting photo identification) or online by logging
into their online Member account.
2. Rewards will be issued within 48 hours of store purchases
and within 48 hours of online orders being dispatched (not made).
3. All Rewards are recorded in and valued at NZD.
4. FILA reserves the right to withdraw or cancel Rewards
points and/or vouchers without notice and at any time if there is evidence of
administration errors, system errors, technical issues or similar events which
are out of FILA’s control.
5. Rewards cannot be sold, transferred or assigned and are
not redeemable for cash or any other like instruments, including gift vouchers,
gift cards, cheques and credit notes. Rewards do not represent legal tender in
any country.
6. If a Membership is terminated from the FILA Rewards
Loyalty Program, all outstanding and future Rewards will no longer be valid and
will be rendered void.
7. Only one transaction Reward will be earned and uploaded
to a Member’s FILA Rewards Loyalty Card per day.
8. Rewards can be earned from Valid Purchases using
AfterPay, Klarna, ZIP or PayPal purchase.
REDEMPTION OF REWARDS
1. Rewards can be redeemed at all FILA stores in New Zealand
and on the Website in New Zealand only (excluding the signup discount of 10%,
which can only be redeemed on the Website). Rewards cannot be redeemed through
FILA resellers, including Target, Harris Scarfe, Costco, City Beach, JD Sports,
INSPORT or Factory stores or through any online marketplaces including Amazon,
eBay, Kogan, Catch, The Iconic or OzSale.
2. To redeem any applicable Reward when transacting online
on the Website, you must ensure You are logged into a valid account.
3. The FILA Website and online store is based in New Zealand
and consequently, will redeem Rewards in NZD.
4. When redeeming any Reward, the Reward will be applied
proportionally across each item purchased, based on the percentage each item
represents of your total purchase. This will mean that the Reward will not be
split equally across all items.
5. Rewards cannot be redeemed in conjunction with any other
offer unless otherwise indicated.
6. Rewards cannot be redeemed against gift card purchases or
shipping costs.
7. Rewards can be redeemed as payment for purchases using a
Buy Now Pay Later provider (such as Afterpay, ZIP, PayPal or Klarna) at the
time of purchasing before the first payment takes place.
8. FILA will not be held responsible or liable if Rewards
are not able to be redeemed for whatever reason but specifically, in the case
of a Technical Issue including without limitation the failure of software or
hardware or an EFTPOS malfunction.
9. Rewards can only be redeemed once.
10. FILA reserves the right in its absolute discretion to
exclude certain items and promotions from being redeemed by using Rewards.
11. Returns: If a customer wishes to return a purchase for
any reason, Rewards earned on that purchase (including the promotion to a
higher Rewards tier, and any tier-based rewards) will be reversed.
12. Exchanges: If a customer wishes to exchange goods
in-store or online, Rewards points will be added or deducted depending on the
price variation. If the exchange value is less, Rewards earned on that amount
(including the promotion to a higher Rewards tier, and any tier- based rewards)
will be reversed.
PRIVACY
1. FILA may collect personal information from You, in
respect of which FILA’s Privacy Policy applies, Privacy Policy.
2. The purposes for which that information is collected
include facilitating Your participation in the FILA Rewards Loyalty Program and
promoting FILA products to You that FILA believes may be of interest to You.
3. You consent to the collection and use of your personal
information for these purposes and acknowledge that You cannot participate in
the FILA Rewards Loyalty Program unless that consent is forthcoming.
4. You may access the personal information FILA holds of you
by contacting Chris Bright at chris@fila.com.au.
DEFINITIONS
Anniversary
means the anniversary of a Member's Join Date or the date that Member
changed Reward Tiers, whichever date is the later.
Effective
Date the date which a customer is added to a Rewards Tier
Join
Date means the date provided for in clause 2.
Member
Terms & Conditions means this document, as amended from time to time.
FILA
means SM Brands NZ Limited (NZBN 942905226936), its related entities and
its authorised representatives.
FILA
Rewards Loyalty Program means the loyalty program operated by FILA under
which members of that program are entitled to Rewards in accordance with
these Member Terms and Conditions.
Rewards
means rewards or other benefits to which members are entitled because of
purchasing goods from FILA.
12
Month Spend Balance means Your Spend Balance in the 12-month period
beginning on the Effective Date or any anniversary of the Effective Date.
Spend
Balance means a member’s net cumulative spend after all discounts,
returns, promotional or gift items are deducted on Valid Purchases.
Technical
Issues means the malfunction of any telephone network, connection or
lines, computer online systems, servers, or providers, computer equipment,
software, technical problems or traffic congestion on the internet or at
any web site or intranet site.
Valid
Purchases means all purchases of FILA branded goods completed at FILA
stores and on the Website within New Zealand (other than purchases
effected by the redemption of Rewards, or gift cards), the value of which
being the invoice price less delivery costs. Any purchases which are
returned will not constitute Valid Purchases. Purchases of FILA
merchandise from FILA resellers, including Target, Harris Scarfe, Costco,
City Beach, JD Sports, INSPORT or Factory stores or through any online
marketplaces including Amazon, eBay, Kogan, Catch, The Iconic or OzSale
are not Valid Purchases.
Website
means the FILA website at fila.co.nz.
TIERS & ASSOCIATED REWARDS
GENERAL
1. Members are allocated to tiers on the basis of their
Spend Balance (Member Status) in the following manner and as depicted below:
Gold
Member Status: members whose Spend Balance is $1000 or more.
Silver
Member Status: Members whose Spend Balance is $500 or more, but less than $1000.
Bronze
Member Status: Members whose Spend Balance is less than $500.
2. On Your Anniversary, your status will be determined by
Your 12 Month Spend Balance and You will, depending on Your 12 Month Spend
Balance, either retain Your Member Status or be moved down to a different
Reward Tier. Your status will then remain in that Reward Tier until the next
Anniversary unless Your 12 Month Spend Balance qualifies You to move to a
higher Reward Tier.
3. If at any time Your status changes, resulting in You
changing Reward Tiers, Your Tier Spend Balance reverts to zero dollars. Your 12
Month Spend Balance from the previous Reward Tier does not carry over to Your
new 12 Month Spend Balance.
BRONZE STATUS
1. All Bronze status Rewards will expire 30 days after issue
unless otherwise indicated.2. Free standard shipping online for all orders over
$130. The free shipping benefit is available for shipping within New Zealand only.
Free Shipping cannot be used in conjunction with any other offer unless
otherwise indicated.3. 10% Discount Reward when they sign up to FILA Rewards
Loyalty Program. Once Account has been created, members can login at checkout
and discount can be applied. Limit of one use per customer, per order. Cannot
be used in conjunction with any other offer. Discount can only be redeemed
online (www.fila.co.nz).
4. $10 Birthday Reward: A $10 ‘Birthday Reward’ is issued to
qualified BRONZE STATUS members, once every 12 months, on or within the 3 days
following your birthday (You must have entered a valid date of birth in the
relevant section of their Member Profile prior to their birthday to receive
this Reward). You will receive an email with how to redeem the discount within
48 hours of the birthday reward being issued to you. The Birthday Reward
expires 30 days after the date of issue. $20 minimum applies. Limit of one use
per customer, per order. Cannot be used in conjunction with any other offer.
Can be redeemed online (www.fila.co.nz) or
any FILA store New Zealand-wide.
5. Exclusive Previews: access to the latest collections,
promotions and sales offers via Member Emails.
6. Eligible for invitations to in-store events.
SILVER STATUS
1. All Silver status Rewards will expire 60 days after issue
unless otherwise indicated.
2. $20 ‘Welcome Reward’: issued every time You change tier
to Silver Member status which expires 60 days after date of issue. Members must
spend between $500 and $999 within a 12-month period. You will receive an email
with how to redeem the discount within 48 hours of qualifying for Silver
Status. Limit of one use per customer, per order. Cannot be used in conjunction
with any other offer. Can be redeemed online (www.fila.co.nz)
or any FILA store New Zealand wide.
3. $20 Birthday Reward: A $20 Birthday Reward is issued to
qualified SILVER STATUS members, once every 12 months, on or within the 3 days
following your birthday (You must have entered a valid date of birth in the
relevant section of their Member Profile prior to their birthday to receive
this Reward). You will receive an email with how to redeem the discount within
48 hours of the birthday reward being issued to you. The Birthday Reward
expires 60 days after date of issue. $40 minimum spend applies. Limit of one
use per customer, per order. Cannot be used in conjunction with any other
offer. Can be redeemed online (www.fila.co.nz)
or any FILA store New Zealand wide.
4. Free standard shipping online for all orders over $120.
The free shipping benefit is available for shipping within New Zealand only.
Free Shipping cannot be used in conjunction with any other offer unless
otherwise indicated.
5. Exclusive Previews: access to the latest collections,
promotions and sales offers via Member Emails.
6. Invites to select collection launches and store openings
where eligible.
7. Eligible for invitations to in-store events.
GOLD STATUS
1. All Gold status Rewards will expire 90 days after issue.
2. $50 ‘Welcome Reward’: issued every time You change tier
to Gold Member status which expires 90 days after date of issue. Members must
spend $1000 or more within a 12-month period. You will receive an email with
how to redeem the discount within 48 hours of qualifying for Gold Status. Limit
of one use per customer, per order. Cannot be used in conjunction with any
other offer. Can be redeemed online (www.fila.co.nz)
or any FILA store New Zealand wide.
3. A $50 ‘Birthday Gift Reward’: A $50 Birthday Reward is
issued to qualified GOLD STATUS members, once every 12 months, on or within the
3 days following your birthday (You must have entered a valid date of birth in
the relevant section of their Member Profile prior to their birthday to receive
this Reward). You will receive an email with how to redeem the discount within
48 hours of the birthday reward being issued to you. The Birthday Reward
expires 90 days after date of issue. $70 minimum spend applies. Limit of one
use per customer, per order. Cannot be used in conjunction with any other
offer. Can be redeemed online (www.fila.co.nz)
or any FILA store New Zealand wide.
4. Free standard shipping online for all orders over $100.
The free shipping benefit is available for shipping within New Zealand only.
Free Shipping cannot be used in conjunction with any other offer unless
otherwise indicated.
5. Exclusive Previews: access to the latest collections,
promotions and sales offers via Member Emails.
6. Invites to select collection launches and store openings
where eligible.
7. Eligible for invitations to in-store events.8. Surprise
gifts & exclusive discounts: eligible gold status Members will be notified
of available gifts and discounts via Member Emails.
